Terms
Terms for this website
These cover reading this site and writing to us through it. They are not the agreement a funeral home signs, and this page says where that lives.
Last updated
This text was drafted in-house and has not yet been reviewed by a solicitor. It describes what the site actually does today; it is not a substitute for legal advice, and it will be reviewed before the site is promoted.
Who this site is for
This website is written for funeral directors and the people who run funeral homes. One page, for families, is written for a bereaved family, and it exists because a director may want to show it to somebody during an arrangement.
A family cannot buy a tribute here and this site does not try to sell them one. Tributes are arranged by a funeral director.
Nothing here is an offer
Everything on this site is information. No page, price, description or illustration is an offer capable of acceptance, and nothing you do on this site forms a contract between us. That includes the guide price on the pricing page: it is a figure we suggest to directors deciding what to charge, not a price we are offering anybody.
The actual agreement
When a funeral home starts offering tributes, the commercial relationship — rates, invoicing, service levels, what happens if either of us wants to stop — is set out in the agreement that home signs with us. That agreement governs, and where it says something different from this site, it wins.
If you are a funeral director and want to read it before committing to anything, ask and we will send it.
Accuracy of what you read
We try to keep this site accurate and up to date, and we write it plainly on purpose. We do not warrant that every page is complete or current at every moment, and the product changes. If something here matters to a decision you are making, ask us to confirm it in writing.
Who owns a finished tribute
We are settling this properly rather than describing it loosely, and we would rather say so than write something here that turns out to be wrong.
What is built and true today: the family holds their own copy of the finished song and film, to keep, play and share. The precise legal arrangement behind that — whether the family receives a licence or an assignment, and on what terms — is being settled with lawyers and will be written into the funeral home’s agreement and the family’s own terms. It is not settled on this page, and the FAQ says the same thing.
If that answer matters to your decision, ask us where it has got to and we will tell you honestly.
Our content
The text, design, images and code on this site belong to us or to whoever licensed them to us. You are welcome to read it, print it, and show it to a colleague or a family. Please do not republish it as your own or use it to market a competing product.
The names of funeral homes, where they appear, belong to those homes.
What you send us
When you write to us through the contact form you keep whatever rights you have in what you send; we use it to answer you and for nothing else. Please do not send us a family’s personal details through this form — it is an ordinary email inbox, and a tribute is arranged through the product rather than through here. The privacy notice covers what happens to an enquiry.
Liability
We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Beyond that, and to the extent the law permits, we are not liable for loss arising from your use of this website — as distinct from the product, which is covered by the funeral home’s agreement.
Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Anything unclear here, write to hello@keepsong.co.uk.